![]() The standard applications that come bundled with operating systems, such as Microsoft’s Windows Remote Desktop Connection or Google’s Chrome Remoteĭesktop, are more suited for individual use. The choice of application will depend on budget, required features and existing architecture. Here are examples of common applications used for each protocol: On the end-user machine and one installed on the computer or server that is acting as the host. Every remote desktop application has one component installed Instead, the important piece for IT pros is the second piece, the application that uses the protocols to create the connection. However, most IT staff will not need to be experts in protocols. – like remote framebuffer (RFB) – and proprietary protocols – like Remote Desktop Protocol (RDP) from Microsoft and Independent Computing Architecture (ICA) from Citrix. This defines data transmission and graphical components. The first piece is the protocol that allows information to pass from one computer to another. There are two main pieces that go into making a remote session functional. This tunnel can then be used for remote desktop or for other types of applications Rather than relying on the open internet, VPN creates a secure tunnel between the remote user and the corporate systems. VPN, on the other hand, refers to the connection itself. This access can be delivered over any kind of network connection. Remote desktop gives a user access to a computer in a different location. Remote desktop and virtual private network (VPN) are both methods for connecting a remote employee to corporate systems, but they apply to different parts of the workflow. This has become increasingly popular as home networks have become more robust, but remote desktop is still used in many situations where applications cannot be migrated to the cloud or the company has not yet pursued a strong cloud architecture. Many companies are exploring cloud options as an alternative to remote desktop software, since that removes a layer of complication. The main downside to remote desktop is that it becomes a separate application that the IT team has to maintain. While the pros of using remote desktop include increased security and eliminating bandwidth issues, there are downsides as well. Work itself is not impacted nearly as much. Low bandwidth can still create an unpleasant experience for the end user, but the With remote desktop, all the actual compute work is being done at another location, so there is no concern over massive amounts of data having to travel back and forth. If an employee is working on an application at home and then has to send all the data back to corporate servers, Bandwidth is a measure of how much data travels across network connections. Second, bandwidth issues are restricted to the user interface. All the work is still being done within the corporate network, and the data never has to leave the corporate confines, reducing cybersecurity Remotely accessing files on a local networkįirst, if the end user is accessing a corporate system, the IT team can make all corporate applications available.Remote desktop (or virtual desktop) solves two issues related to remote work: There are many ways of enabling remote desktop, depending on the needs of the organization. The second computer could be in a different location, it could be a desktop or mobile device, or it could be a virtual machine. The second computer may be in a completely separate location, but the user has access and remote control just as if they were working on their local system. ![]() Remote desktop services provide a user on one computer access to another computer. A technical support specialist may also do the following: Your Next Move: Technical Support SpecialistĪ technical support specialist does a range of tasks, from installing software to setting up computer workspaces, as well as solves technical issues that arise on a day-to-day basis.
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